Feedback & Complaints


We value your feedback

We welcome feedback of any nature regarding our services, programs, procedures or policies.

This may be in the form of a compliment or a complaint, or a suggestion for ways we can do better. Continuous improvement is central to being an exceptional service provider, so we sincerely appreciate whenever people take the time to get in touch with us.

How to provide feedback

There are many ways that you can provide us with feedback. This includes:

• For current clients - passing on any feedback to your key worker at Kids First
• Contacting Kids First on 03 9450 0900 or
• Completing the form below

Any complaint or other feedback is handled sensitively and with respect. We will do our best to address and resolve concerns that are raised. We also like to recognise our team for their work so will pass on compliments that come their way.

We understand that there may be times when you may wish to take a complaint to an independent body. It is your right to seek independent advice and support.

Kids First Australia, trading name of Children’s Protection Society Inc is a registered charity with the Australian Charities and Not-for-profit Commission (ACNC) and eligible tax-deductible donations have Deductible Gift Recipient (DGR) status with the Australian Tax Office 2018 Children’s Protection Society Inc. All rights reserved. – ABN 52 303 567 862