Child & Family Services

We’re here for you

You have a right to feel safe. If you’re not, you are within your rights to reach out for support. Here are a collection of third party support services that can help you.

Call the emergency services on 000

If your life or someone else’s is in immediate danger, call the emergency services for support.

Mental Health

Beyond Blue

Beyond Blue is an Australian independent non-profit organisation working to address issues associated with depression, suicide, anxiety disorders and other related mental illnesses.

Suicide Call Back Service

Suicide Call Back Service is a nationwide service providing 24/7 telephone and online counselling to people affected by suicide.

Lifeline

Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support service in Australia.

MensLine

MensLine Australia is a telephone and online counselling service offering support for men.

Families and Children

Child Protection

You should make a report to Child Protection if you have formed a reasonable belief that a child has suffered or is likely to suffer significant harm as a result of abuse or neglect and their parent has not or is unlikely to protect them from harm of that type.

Parentline

Parentline is a statewide telephone counselling and support service for all Victorian parents and carers of children from 0-18 years.
Experienced social workers, psychologists and family therapists can give you counselling and information around a wide range of parenting issues.

Kids Help Line

Kids Helpline is a service for young people to call anytime, for any reason.

Women's Crisis Line

DVConnect’s Womensline is a free helpline for women and their children in Queensland who are experiencing domestic and family violence.

WA Women's Domestic Violence 24h Helpline

A list of crisis support helplines for those experiencing family and domestic violence.

LGBTIAQ+ Support Services

QLife

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Family Violence & Sexual Assault Support Services

1800RESPECT

1800RESPECT is a national domestic, family and sexual violence counselling, information and support service.

Programs with purpose, designed to create positive change

Our Programs and Services

Services for

Looking for

Our Purpose

All kids deserve a bright future

Programs for Families

The strength of the relationship between children and their parents or caregivers is a predictor of how well children will do in school and in life. Our services are informed by evidence and designed to forge strong family bonds that stand the test of time.

Healing from trauma

Traumatic experiences can have a profound impact on family members. We provide specialist individual and family counselling to children, young people and families to help them recover and heal from sexual abuse, family violence and other hurtful experiences.

Sensory Methods

The Sensory Room at our Heidelberg centre is a way to explore self-care, which includes learning about what you need in those difficult parenting times to self-regulate. What works for you as a parent and what works for your children can be explored in the Sensory Room and developed into your sensory profile.

There’s no shame or judgement, just support, healing and pratical advice to move us all forward.”

Dad of 6 kids

Caring Dads client

Kids First's Intake and Engagement Team

From the outset, our Intake & Engagement team thoroughly assesses each potential clients’ needs. If there are services you require outside of Kids First, then we will advocate on your behalf and make referrals that will save you having to retell your experiences which you may otherwise find traumatic or challenging.

Any questions you have any questions about referrals into a Kids First program or similar service our Intake and Engagement Team are always happy to talk and walk you through your options.

Kids First's Intake and Engagement Team
10,841
Adults engaged in the services of The Orange Door NEMA
6,736
Children engaged in the services of The Orange Door NEMA
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